奢侈品高級英語客服主管（上海）工作職責(zé)與職位要求

　　職位描述：

　　Job Description

　　1. Timely and quantitative sampling and real-time monitoring of internal call recording and online conversation recording, assessment and scoring, and collecting problems found in the service process, giving optimizing opinions or suggestions, taking the form of meeting/training to improve staff quality inspection scores;

　　2. Be responsible for monitoring the overall service quality of customer service department, helping customer service team to improve customer experience, responsible for statistics and analysis of quality inspection data, and making and sorting out daily/weekly/monthly reports;

　　3. Collect excellent content regularly, have certain ability of copywriting and organizing activities, and put forward corresponding activities according to the direction of business operation.

　　4. Participate in the formulation of quality inspection standards and processes, and continuously optimize them according to business requirements; maintain knowledge base, including QA problem set;

　　5. Be responsible for communication and coordination with other departments of the company, and maintain smooth communication;

　　Requirements

　　1. Familiar with certain call center process, or more than 3 years experience in quality inspection;

　　2. Have a strong sense of responsibility, fairness and justice;

　　3. Strong adaptability, good communication and coordination skills.

【奢侈品高級英語客服主管上海工作職責(zé)與職位要求】相關(guān)文章：

php開發(fā)主管的工作職責(zé)12-30

php開發(fā)主管的工作職責(zé)09-29

統(tǒng)計師的工作職責(zé)及要求（精選11篇）11-16

PHP高級開發(fā)工程師的工作職責(zé)01-10

小學(xué)英語作文寫作要求11-15

大學(xué)英語作文高級句型02-28

高考英語寫作高級句型07-06

英語高級考試題10-12

文秘崗位職責(zé)和任職要求02-11

php開發(fā)主管的職責(zé)05-15